A few things worth knowing.

When offered at checkout, the 7-day trial requires a card and includes the selected plan’s store capacity, monthly or yearly. A previously trialled domain cannot claim another trial. Unless cancelled before the end, the subscription is charged for the selected period. Review the displayed charge and renewal terms before confirming.

Manage billing from your account. Cancelling automatic renewal normally keeps access until the displayed end date; it does not delete your account or settings. Access is extended only after confirmed subscription payment. Contact support about an unexpected charge; do not make an unrelated one-off payment expecting automatic license activation.

From your account, choose a new plan and review the recurring price, any amount due now, the effective date and the stores that will remain active before confirming. This option becomes available when the customer portal opens.

The new plan applies immediately, without an immediate charge. Your original trial end date stays the same: changing plans does not start another seven-day trial.

An increase in store capacity applies immediately after successful payment. Before confirming, you see the prorated charge for the change and the new recurring price. Until payment succeeds, your existing plan and access remain unchanged.

A paid downgrade applies at the next renewal; a downgrade during a trial applies immediately. Single keeps the first connected store active; Agency keeps the first five, in connection order. Before confirming, you see which stores will lose paid functionality. Their connections, settings and history are preserved; the stores themselves are not taken offline. After a later upgrade, you can reactivate them within your new capacity.

With the same store capacity, switching from monthly to yearly applies immediately, with the charge shown before confirmation. Switching from yearly to monthly applies at the next renewal. When capacity also changes, an increase follows the upgrade rule and a reduction follows the downgrade rule.

You can cancel a scheduled plan change from your account before it takes effect, keeping your current plan. This does not cancel your subscription. A pending change must be completed or cancelled before another change can be made.